Last Updated: September 2026
At PAPBUY Biomedical Solutions, we are committed to providing quality respiratory care products and reliable customer service. Please read our Refund and Returns Policy carefully before placing an order.
1. Return Eligibility
A return request may be accepted if:
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The product delivered is damaged or defective.
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You received an incorrect product.
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The product is significantly different from the item ordered.
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The product is unopened, unused and in its original condition, where returns are permitted.
Customers must contact PAPBUY within 7 days of delivery to request a return.
2. Non-Returnable Products
For hygiene, health and safety reasons, certain medical and respiratory care products cannot be returned once opened, used or installed.
Non-returnable items may include:
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Masks and mask accessories once opened or used
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Tubing and other patient-contact accessories
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Filters once opened or used
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Nebulizer accessories
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Consumable products
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Personal-use hygiene products
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Products damaged due to improper handling or misuse
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Products with missing accessories, packaging or documentation
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Products whose serial number has been removed, altered or damaged
If a sealed product is eligible for return, it must be returned in its original packaging with all accessories, manuals and supplied items.
3. Damaged or Defective Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible.
We may request:
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Order number
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Product name
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Description of the issue
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Photographs or video showing the damage/defect
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Photographs of the outer and inner packaging
After verification, we may arrange a replacement, repair or refund depending on the nature of the issue and product warranty conditions.
We recommend recording an unboxing video when opening your shipment, particularly for high-value equipment.
4. Return Process
Before returning any product, please contact PAPBUY and obtain return approval.
Products sent back without prior approval may not be accepted.
Once your return request has been approved, our team will provide instructions regarding the return procedure and applicable shipping arrangements.
5. Refunds
Once the returned product is received, it will be inspected by our team.
If the return is approved, the applicable refund will be initiated to the original payment method or another mutually agreed payment method.
Depending on your bank or payment provider, it may take approximately 5–10 business days for the refunded amount to appear in your account after the refund has been processed.
Shipping, handling or installation charges may be non-refundable unless the return is due to an incorrect, damaged or defective product supplied by PAPBUY.
6. Order Cancellation
If you wish to cancel an order, please contact us immediately.
Orders may be cancelled without additional charges if they have not yet been dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the applicable return conditions under this policy will apply.
Customized, specially sourced or special-order products may not be eligible for cancellation after the order has been confirmed.
7. Warranty Products
Certain products sold by PAPBUY may be covered by a manufacturer or supplier warranty.
Warranty claims will be handled according to the warranty terms applicable to the specific product.
A warranty claim does not automatically qualify for a refund. Depending on the manufacturer’s warranty conditions, the product may be inspected, repaired or replaced.
Damage caused by misuse, improper installation, unauthorized repair, accidents, electrical issues, physical damage or failure to follow the manufacturer’s instructions may not be covered under warranty.
8. Rental Equipment
Rental equipment is governed by the applicable rental terms agreed upon at the time of booking or delivery.
Refunds for rental products may not be available after the equipment has been delivered and the rental period has commenced, except where the equipment is found to be defective and PAPBUY is unable to provide a suitable replacement.
Customers are responsible for returning rental equipment in the condition in which it was provided, subject to normal wear and tear.
9. Service and Repair Charges
Inspection, diagnosis, installation, service and repair charges may be non-refundable once the relevant service has been performed.
If replacement parts have been installed during servicing, returns or refunds for those parts will be subject to their applicable warranty and return conditions.
10. Exchange
Where applicable, an eligible product may be exchanged for the same product or another suitable product.
Any price difference between the original and replacement product must be paid by the customer. If the replacement product costs less, the applicable difference may be refunded subject to our return verification.
11. Return Shipping
If the return is due to an incorrect, damaged or defective product supplied by PAPBUY, return shipping arrangements will be determined by our customer support team.
For other approved returns, the customer may be responsible for return shipping charges.
Products must be securely packed to prevent damage during return transportation.
12. Contact Us
For cancellations, returns, replacements, refunds or warranty-related assistance, please contact:
PAPBUY Biomedical Solutions
Plot No. C&3, G/2,
V. Shantha Nagar,
Paduvanchery Main Road,
Madambakkam, Chennai – 600 126,
Tamil Nadu, India.
Phone / WhatsApp: +91 63856 54570
Email: info.papbuy@gmail.com
When contacting us regarding an order, please provide your order number and registered contact details so our team can assist you quickly.
PAPBUY Biomedical Solutions
Respiratory Care Products – Sales | Service | Rental